If you are having problems with your help content, such
as missing some content, you can test the connection to the help server.
About this task
Your product help system can retrieve content that is installed
with the product and content from a remote server that runs an information
center. The information center for your product has the most current
help content. When your product is configured to retrieve content
from a remote information center, the contents of the information
center can be accessed by clicking to open your help
system.
Procedure
- With your product open, click or depending on your version of the help. The Preferences window
opens.
- Expand Help, and click Content.
- Ensure that the web address for your product information
center is in the list of available information centers and that the
address entry is enabled. If your information center is not listed,
complete these steps:
- Click New. The Add
new information center dialog box opens.
- In Name, enter a name for the
remote help site.
- In URL, enter the address for
your remote help site.
- Click OK
- Select the entry for your product information center.
- Click Test Connection. If
the connection fails, verify that your Internet connection is working
by using an Internet browser to navigate to the help information center
for your product.