Fixing document generation completion issues

When the output document cannot be generated, try these troubleshooting tips.

Procedure

  1. Verify that the version of the product you are using as a data source is supported.
  2. Verify that the data source is properly configured in the document specification.
    • For Rational® DOORS® data sources, verify that the module path, view name, and baseline are the correct case-sensitive values.
    • For Rational Tau data sources, verify that the filepath to the bin folder is listed in the PATH environment variable.
  3. If you are generating documents remotely:
    1. Verify that the Launcher application is connected to the Web Services application correctly.
    2. Review the Rational Publishing Engine log files.
    3. Review the log files for the application server.
    4. Verify that the temporary files in the folder for the document generation are not corrupted. Example: installation_files\temp\RPE\results\generation_date

What to do next

If you complete these steps and the document still does not generate properly, you can set the document specification to ignore the errors.
  1. In the Document specification view, select Metadata.
  2. In the Properties view, set the ignore data source configuration errors property to true.
  3. Publish the document specification. The document generates, however, the data might not display correctly.

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