There are three methods for accessing help content: remote
help, local help, and intranet help. Some products use remote help
to connect to the web and access help content directly from an information
center on ibm.com website by default. Other products
have local help where all of the help content is included with the
help by default. Alternatively, you can connect to an information
center that your system administrator hosts on an intranet server.
You can change to any of the three options at any time.
You can use the following methods to access help content:
- Remote help: You access or download help content from the ibm.com website. The help content
is not installed on your computer.
- Local help: You download help content from the web and
install it on your local computer.
- Intranet help: You access help on an intranet server that
hosts help content that was downloaded from the web.
You use these locations to download, update, and configure
the help:
Remote help
You can access help content
from the web by using remote help. This method has the smallest installation
and ensures that you have the most current information. This access
method is selected by default during installation.
If you select
this option, the help is provided in the product information center
on an ibm.com website.
You can access the web-based help for the product only when you are
connected to the Internet. When you are disconnected, you have access
to a limited number of help topics that are installed with the product.
Note: You must have an Internet
connection to use remote help.
To use remote help:
- Install and open the product.
- Click . The content is always the latest
available information.
Local help
To access help on your local
computer, you must first download the help content to your computer.
After you download the information center content, the content is
available when you are disconnected from the Internet. You can update
the content when changes are available.
Important: If you select this method, you may need to use the
Internet to connect to an update site from which you choose the help
content and features to download. For some products, the help is not
downloaded automatically when you install the product. If you open
the help and only see a few (three to six) top-level entries, you
will need to download the help yourself.
Intranet help (Enterprise solution)
Your
company might be able to host help content on an internal intranet
server. This method requires your system administrator set up a link
to an intranet server behind your firewall on which the help is installed.
If you select this option, you must specify the link to the intranet
server.
To use intranet help, users must complete these steps:
- Install and start the product.
- Change the method for accessing help. See Changing the location of help content.
- To update the help, the intranet server must connect to the Internet.
If the intranet server is connected to the Internet, the content is
updated automatically when the help starts.
Regardless of whether you access web-based
help, download and use help locally, or connect to an intranet server
to access help, you click to open help topics
and find solutions.