Refer to the troubleshooting tips and information for help
bypassing issues that you might experience while you are configuring
the help content.
Accessing the log information
To troubleshoot issues with the Local Help Updater, review
the information in the log file.
Testing a help connection
If you are having problems with your help content,
such as missing content, test the connection to the help server.
Fixing proxy and firewall issues
If you use remote help to access product help
content from a web-based information center through a proxy server,
you must manually configure the proxy settings. If you are unsure
whether you use a proxy server, try to open the information center
in an external browser and from your product. If you can open the
information center in an external browser but not from your product,
configure the proxy settings.
Fixing Internet Explorer Enhanced Security Configuration issues
If you are running Internet Explorer Enhanced Security
Configuration on a Windows 2003 server or Windows 2008 server, you
might experience issues with the Local Help Updater. You might not
be able to add sites or use other icons.
Fixing Java virtual machine (JVM) issues in the help system
In the help system, if you receive errors that are related
to the Java virtual machine (JVM), such as Failed to
create the Java Virtual Machine, you can troubleshoot
those issues.
Updating the help.war file
The help.war contains
the help system infrastructure that is used to display the help content.
Sometimes issues that are reported with the help.war file
are fixed after a product is released. You can download a later version
than what was installed with your product to see whether the updates
fix the issue.