Integrating Rational Quality Manager and Tivoli Service Request Manager

When you deploy IBM® Tivoli® Service Request Manager® with the lab management feature of IBM Rational® Quality Manager, you can open Tivoli Service Request Manager from Rational Quality Manager to handle lab resource requests that you cannot fulfill in Rational Quality Manager.

About this task

These types of lab resource requests are examples of requests that might require a user to open Tivoli Service Request Manager and submit a request or ticket:

These requests are managed entirely with Tivoli Service Request Manager; there is no additional integration beyond opening Tivoli Service Request Manager from Rational Quality Manager.

Rational Quality Manager users might have incoming lab resource requests that cannot be fulfilled in Rational Quality Manager, for example, a request for a new server when there are no other test servers available. Rational Quality Manager provides a user interface open the Tivoli Service Request Manager service catalog application to create and manage these types of lab resource requests. In the Tivoli Service Request Manager service catalog, the user can create a request and enter detailed information about the lab resource request.

In Rational Quality Manager, you can open the Tivoli Service Request Manager Service Request application to so that the Rational Quality Manager user can create a request to look into a problem or to request changes to a lab resource. In the Tivoli Service Request Manager service request function, the user can create a request and enter detailed information about the problem or a required change.

To configure Rational Quality Manager to open Tivoli Service Request Manager:

Procedure

  1. From the Rational Quality Manager home page, click Admin (the link at the top right of the screen).
  2. Click System Properties.
  3. Select Related Sites.
  4. Click the Add icon (Add) to add a new site.
  5. Enter the name and URL of the Tivoli Service Request Manager server, and then click Save.
  6. Log out, and then log back in to Rational Quality Manager. The link to the Tivoli Service Request Manager server is displayed under Related Sites in the top right corner.
  7. Click the link to open the Tivoli Service Request Manager server.
    Note: Tivoli Service Request Manager version 7.1.0 does not support Mozilla Firefox. Use Microsoft® Internet Explorer to open Tivoli Service Request Manager from Rational Quality Manager.

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