These requests are managed entirely with Tivoli Service Request Manager; there is no additional integration beyond opening Tivoli Service Request Manager from Rational Quality Manager.
Rational Quality Manager users might have incoming lab resource requests that cannot be fulfilled in Rational Quality Manager, for example, a request for a new server when there are no other test servers available. Rational Quality Manager provides a user interface open the Tivoli Service Request Manager service catalog application to create and manage these types of lab resource requests. In the Tivoli Service Request Manager service catalog, the user can create a request and enter detailed information about the lab resource request.
In Rational Quality Manager, you can open the Tivoli Service Request Manager Service Request application to so that the Rational Quality Manager user can create a request to look into a problem or to request changes to a lab resource. In the Tivoli Service Request Manager service request function, the user can create a request and enter detailed information about the problem or a required change.
To configure Rational Quality Manager to open Tivoli Service Request Manager: