If you use remote help to access product help
content from a web-based information center through a proxy server,
you must manually configure the proxy settings. If you are unsure
whether you use a proxy server, try to open the information center
in an external browser and from your product. If you can open the
information center in an external browser but not from your product,
configure the proxy settings.
Before you begin
Verify that missing proxy settings are
causing the issue by testing the help through an external browser
from your product:- Click .
- For the Open help contents option,
select In an external browser.
- Click . If the information
center opens correctly in the default browser for the computer, configure
the proxy settings for your system. If the information center does
not open correctly, verify that you have access to an internet connection.
Collect this information about your proxy
server:
- The HTTP proxy or SSL proxy
- The SOCKS proxy
- Non-proxied hosts
- Proxy authentication information
Procedure
What to do next
For more information, see the Eclipse topic about
network connection preferences.