Define the general report properties, including specifying that the report is for change requests and is in an HTML format.
Procedure
- In the Report Builder dialog box, click Properties.
- Click the General tab.
- Define the general report properties.
- In Name, type Resolved CRs for hardware.
- In the Type list, click Change Request.
- In the Style list, click Block.
- In the Format list, click HTML.
- In Description, type a description of the report. For example, Report on all resolved CRs for hammer, saw, and drill products.
- Select Reload Button, so that a reload button displays on HTML reports.
- Accept the default values for Query Limit and String Limit.
- In the Reportable Attributes list, select the attributes to display on the report.
The CR ID, Synopsis, and Description attributes are included automatically in the Chosen Attributes list when you create a report.
Also add the following attributes:
- Entered Date
- Resolution Date
- Request Type
- Severity
- Product Name
- Resolver
Select Span Column for problem_synopsis and problem_description.
- Click Update.