Include a title, date, object count, and report name in
the header.
Procedure
- In the Report Builder dialog box,
click Properties.
- Click the Header tab.
- Define the header layout.
- Select Title.
- Select Date.
- Select Object Count.
- Select Report Name.
- Define the header metric operation for computing the average
time, in minutes, to resolve a CR.
- In the Metric Operations area,
click Add.
The Available
Metric Operations Definition subdialog box opens.
- In the Select a Metric Type list,
click Row and Column.
- In the Select a Metric Operation list,
click Average of Differences.
The Row
and Column Average of Differences Metric area displays
under Available Metric Operations.
- In Label, type Average
Time to Resolve.
- In the Find the Difference of list,
click resolution_date.
- In the minus list, click entry_date.
- In the Data Type list, click Date.
- In the Date Unit list, click Minutes.
- In the metrics definition area, click Create.
- Under Layout, click Update.