In the body, show how much time is required to resolve CRs.
Procedure
- In the Report Builder dialog box, click Properties.
- Click the Attribute tab.
- Define the body layout.
- In Number of Columns, accept the default value (2).
- Select Include Border to include borders around attribute and value pairs on the report.
- Clear Include Bulk Operations, if set.
In this example, the CRs for the report are already resolved.
- Define the body metric operation.
- In Metric Operations, click Add.
The Available Metric Operations Definition subdialog box opens.
- In the Select a Metric Type list, click Row.
- In the Select a Metric Operation list, click Difference.
The Row Difference Metric area displays under Available Metric Operations.
- In Label, type Time to Resolve.
- In the Find the Difference of list, click resolution_date.
- In the minus list, click entry_date.
- In the Data Type list, click Date.
- In the Date Unit list, click Minutes.
- In the metrics definition area, click Create.
- Under Layout, click Update.