Submitting change requests
To begin tracking a change, submit a change request into the system. A change request describes the change and provides additional information, such as whether the change is intended to fix a defect or make an enhancement.
Modifying multiple change requests
Use this feature to modify multiple CRs simultaneously. You can run a report showing the CRs you want to modify, and then perform a group modification, rather than modifying each CR individually. Bulk modifications are shown in the CR log, and fire triggers if set up to do so. They are also subject to existing security constraints. After a bulk modification is complete, you see a summary of the changes made and cases where attributes were not be modified.
Transitioning change requests
Use the Change Request Information dialog box to transition the change request to another state within a lifecycle.
Transitioning multiple change requests
You can move multiple CRs from one state to another simultaneously. Run a report showing the CRs you want to move. Then, perform a group transition, rather than moving each CR individually.
Creating attachments associated to change requests
This feature creates an attachment that is associated with the specified CR. This feature is dependent on the process your administrator has defined. If you do not see an Attachments field on your form, your site is not using this feature.
Receiving notification of changes to change requests
Use this feature to stay informed about changes other users make to a specific change request. When you subscribe to a change request, you receive an email every time the change request is modified. However, you are not notified when other users add themselves to the subscription list or when you modify the CR. Also, this feature is dependent on the process your administrator has defined. If you do not see a subscription field on your form, your site is not using this feature.
Creating tasks associated to change requests
This feature creates a task that is associated with the specified CR. You must be logged on to a development database in order to create tasks. You cannot create tasks if you are logged on to a central CR database. This feature is also dependent on the process your administrator has defined. If you do not see an Associated Tasks field on your form, your site is not using this feature.