Defining headers: example

Include a title, date, object count, and report name in the header.

Procedure

  1. In the Report Builder dialog box, click Properties.
  2. Click the Header tab.
  3. Define the header layout.
    1. Select Title.
    2. Select Date.
    3. Select Object Count.
    4. Select Report Name.
  4. Define the header metric operation for computing the average time, in minutes, to resolve a CR.
    1. In the Metric Operations area, click Add.

      The Available Metric Operations Definition subdialog box opens.

    2. In the Select a Metric Type list, click Row and Column.
    3. In the Select a Metric Operation list, click Average of Differences.

      The Row and Column Average of Differences Metric area displays under Available Metric Operations.

    4. In Label, type Average Time to Resolve.
    5. In the Find the Difference of list, click resolution_date.
    6. In the minus list, click entry_date.
    7. In the Data Type list, click Date.
    8. In the Date Unit list, click Minutes.
    9. In the metrics definition area, click Create.
  5. Under Layout, click Update.

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