Their log files (both ui and engine) are saved in the following directory of the Rational Synergy server installation:
log
$CCM_HOME/log
The CCM server log is contained in the synergy_host_port.log file, located in the log directory of the Rational Synergy server installation, for example, boon.8400.54123.
For more information, see:
Customer feedback module logs files
The Rational Synergy back-end sessions managed by the CCM server all run on the server host. Their log files (both ui and engine) are saved in the $CCM_HOME/log directory.
There is one pair of log files for each user who runs Rational Synergy Web-mode sessions. The names of the log files are:
Because these back-end session log files tend to grow and users do not have direct access to them, the administrator must monitor the sizes of the files in the log directory. Then, the administrator moves those files that approaching a limit, such as 1 GB, to a different name. When a log file is moved, the Rational Synergy logger continues logging to the original file name. Older log files that were moved can be deleted later. It is good practice to keep them for some time after moving them in case you need to investigate an issue for the user.
The CM administrator might want to automate the following processes: