Creating incidents from Rational Team Concert work items

The Rational Team Concert™ Project is configured to add a SAP Service Desk incident link to a work item.

About this task

You create or edit an Rational Team Concert work item to add an SAP Service Desk incident link to that work item.

Procedure

  1. Create or edit a work item.
  2. In the Links tab, select Related Change Request from the Add menu.
  3. If required, select the Solution Manager Project.
  4. Complete all fields in the Create New Incident dialog.
  5. Click Create.
  6. A new link shows in the Related Change Request section of the work item.
    Note: When an SAP Service Desk incident is linked to a Rational Team Concert work item, the HTTP hyperlink from the incident to the work item is not set for versions of Rational Team Concert before 4.0.

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