The Rational Team Concert™ Project is configured to add a SAP Service Desk
incident link to a work item.
About this task
You create or edit an Rational Team Concert work
item to add an SAP Service Desk incident link to that work item.
Procedure
- Create or edit a work item.
- In the Links tab, select Related
Change Request from the Add menu.
- If required, select the Solution Manager Project.
- Complete all fields in the Create New Incident dialog.
- Click Create.
- A new link shows in the Related Change Request section
of the work item.
Note: When an SAP Service Desk incident
is linked to a Rational
Team Concert work item, the HTTP hyperlink from the incident
to the work item is not set for versions of Rational Team Concert before
4.0.