The incident synchronization operation for IBM Rational Connector project has failed to populate ClearQuest drop down list with the dynamic values from the SAP Service Desk server.
Explanation
The IBM Rational Connector could not get possible values from SAP to populate the IBM Rational ClearQuest package values. A query to the Service Desk to get possible was unable to obtain values.
Programmer response
Ensure that the Service Desk is online and functional. Ensure that your IBM Rational Connector project has been configured with the correct credentials. Turn on tracing, try the operation again, and investigate the connectorTrace.log files for more details.