CRVSA0239E

No IBM Rational Team Concert work items matched the selected value in the SAP Service Desk incident window.

Explanation

The Rational Team Concert work item that matches the incoming Service Desk ID cannot be located. To navigate correctly to a selected resource, a Rational Rational Team Concert work item must be found that matches the incoming Service Desk ID.

Programmer response

Examine the connector.log file in the log directory of the application server for further details. Alternatively, turn on tracing, reproduce the problem, and examine the connectorTrace.log file.
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