The incident synchronization procedure cannot be completed because the Rational Connector database for this project has a duplicate copy of the component values from SAP Service Desk.
Explanation
To complete this procedure, the IBM Rational Connector database cannot have duplicate Service Desk components. Duplicate components have been found in the Rational Connector database. During the association of the Solution Manager with a Rational Connect project, the Rational Connector database did not detect existing values and made a duplicate component.
Programmer response
Synchronize the ClearQuest configuration record type again. Push the Solution Manager components to the affected Rational Connector Project again. Otherwise, if possible, configure and create a new Rational Connector project and association.