Links to service desk incidents that are created by the Rational® Connector are not
returned through a browser client.
About this task
The host name for the computer that hosts the Rational connector is not using a fully
qualified domain name (FQDN). This host name results in the links
between service desk incidents and Rational Team Concert™ work
items not working. For example, if the link begins with
protocol://hostname/... and
there is no DNS setting to append the appropriate domain name, the
link results in a 404 or Not Found error message.
Procedure
Set a fully qualified domain name for the computer that
hosts the Rational Connector
so that you can view links from work items to service desk incidents. For example, for Redhat Linux,
change the
HOSTNAME section of
/etc/sysconfig/network to
have the fully qualified domain name. With this setting in place
the link would now be
protocol://hostname.domain/... and
the computer that hosts the Rational connector
would be able to resolve the link.
Consult your
operating system documentation to determine how to set the host name
for each operating system.