CRVSA0137E

The incident synchronization operation has failed to update ClearQuest with the Service Desk Incident: . The procedure returned with response code: and with XML content: .

Explanation

The incident synchronization operation has failed to update ClearQuest with the Service Desk incident. This problem can occur for multiple reasons: the ClearQuest system or Service Desk system might not be online or running correctly.

Programmer response

Ensure ClearQuest is online and functional. Initiate the ClearQuest initialization procedure again by updating and saving the Rational Connector project. Turn on tracing and investigate connectorTrace.log.
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