There is a one-to-one correspondence between
SAP Solution Manager projects and Rational® Connector
projects. Rational Connector
projects link to one or more from a set of CLM Rational Team Concert™, Rational Quality Manager, and Rational Requirements Composer
projects. Typically, the CLM projects are the individual projects
that make up a CLM lifecycle project.
About this task
You set up a Rational Connector
project to work with CLM projects and an SAP Solution Manager project.
Procedure
Create a Rational Connector
project and associate it with CLM projects and an SAP Solution Manager
project.
- Log in to the Rational Connector.
- Click New Project to open the project
creation wizard.

- Name the project and click Next.
If the CLM projects to be associated with this Rational Connector project are part of a
lifecycle CLM project, use the name of the CLM lifecycle project.
- Add a Rational Quality
Manager project, otherwise click Next.
- Select a Rational Connector
configuration that is associated with a Rational Quality Manager server. If a configuration
does not yet exist, click New Configuration and
create one now. For more information, see Creating a Rational Connector Configuration.

- Select a project from the Quality Manager
Project list and click Next.
- Add a Rational Requirements
Composer project, otherwise click Next.
- Select a Rational Connector
configuration that is associated with a Rational Requirements Composer server.
If a configuration does not yet exist, click New Configuration and
create one now. For more information, see Creating a Rational Connector Configuration.
- Select a project from the Requirements Composer
Project list and click Next.
- Add a Rational
Team Concert project, otherwise click Next.
- Select a Rational Connector
configuration that is associated with a Rational Team Concert server.
If a configuration does not yet exist, click New Configuration and
create one now. For more information, see Creating a Rational Connector Configuration.
- Select a language from the Language list
for the text of SAP Service Desk incidents that are created from a Rational Team Concert work
item.
- Select a project from the Team Concert Project list.
- Add default fields by using the Select default fields
list and by clicking Add. The fields must
include required fields when you create a work item from an SAP Service
Desk incident. Since that work item creation is done in the background,
you cannot enter non-default field values at creation time. Add default
values for the Tags field, such as from_service_desk,
as that makes a query for SAP Service Desk incident work items easier.

- Click Configure OAuth

- In the OAuth Configuration dialog,
click Request Rational Team Concert Consumer Key .
- If you are not already logged in to the Rational Team Concert server,
click Log in.
- In the Approve RTC Consumer Key dialog,
click Approve.

- Close the Approve RTC Consumer Key dialog.

- Close the OAuth Configuration dialog.
You need only one OAuth consumer key per Rational Team Concert application
server.
- Click Next, in the new project wizard.
- If you want, set your Blueprint Mapping and
click Next.

- Add a Solution Manager user and a Service Desk user. Add
a new authorized user by completing the user name and User
ID fields and select Add User.
Be sure to select the Solution Manager user you want to grant access
to the connector project.

- Click Done to save the new connector
project.
The User ID is an SAP
Solution Manager identity that is used to push test results from Rational Quality Manager into
SAP Solution Manager and to create SAP Service Desk incidents from Rational Team Concert work
items. The SAP Service Desk Customer ID is
used for the Reporter field when an SAP Service
Desk incident is created from Rational Team Concert.
Tip: If either the User ID or the SAP
Service Desk Customer ID fields are empty, Done is
not enabled. Even after you enter those fields, though, Done might
not be enabled. The Solution Manager User Information has an Authorized
Users list of users. That list must have at least one
name that is added and checked. Clearing and rechecking one name on
that list, which is given that the User ID,
or the SAP Service Desk Customer ID fields
are entered, enables Done.
- Associate a Solution Manager project with the new Rational Connector project.
For more information, see Linking an SAP Solution Manager Project to a Rational Connector Project.
- If you created an association with a Rational Team Concert project,
add the Rational Connector
project as a friend of Rational
Team Concert.
- Log in to the Administration page
of the Rational
Team Concert server. For example, https://my.server.ibm.com:9443/ccm/admin
- In the navigation area on the left, click Friends
(Outbound).

- Click Add.
- Specify the Name field with a
name of your choosing.
- Specify the Root Services URI field
with the URL to your connector project's root services document. For
convenience, this URL is found in the project details section of your Rational Connector project.

- Specify the OAuth Secret fields
with a secret of your choosing.

- Click Create Friend.
The
Friend is added and a provisional key is generated.
- Click Next.

- Click Grant access for provisional key.
- If required, log in to the Rational Connector for SAP Solution Manager.
- Click Approve.

- Click OK on the Success dialog.

- Click Finish.
There
must be one friend relationship from Rational Team Concert to the
SAP Connector per SAP Connector project.
- Open your Team Concert project.

- Go to the associations section and click Add

- Add a project association and click OK.

- Click Save at the top of the
project page to save the changes.
- Verify the setup of the SAP Service Desk and Rational Team Concert (CCM)
integration by opening the SAP Service Desk. For example, https://yourserver.win.dom.company.com:8011/sap/bc/webdynpro/sap/ags_work_incident_create_app