The ClearQuest record cannot be updated.
Explanation
During the update an attempt to synchronize ClearQuest with a Service Desk update could not be completed. This problem can occur for multiple reasons: the ClearQuest system or Service Desk system might not be online or running correctly.
Programmer response
Verify that the ClearQuest system and Service Desk system is online and functional. Turn on tracing, try to update the record again, and examine the connectorTrace.log file for more details.