CRVSA0097E

The incident synchronization operation has failed because Rational Connector is unable to create new ClearQuest record for SAP Incident GUID: .

Explanation

To synchronize an incident from SAP Service Desk an IBM Rational ClearQuest record must be created. A ClearQuest record could not be created for this operation.

Programmer response

Ensure that the ClearQuest system is online and functional. Turn on tracing, try the operation again, and investigate the connectorTrace.log file for more details.
Feedback