If you are having problems with your remote
help content, such as missing content, test the connection to the
help server.
About this task
Your product help system can retrieve the content
that is installed with the product and the content that comes from
the remote IBM® Knowledge Center.
The IBM Knowledge Center has
the most current help content. When your product is configured to
retrieve content from IBM Knowledge
Center, you can access the contents of the help system by clicking .
Results
If the connection fails, verify that your connection
is accessible from your computer by entering the URL in a browser.
If the help system opens without issues, verify that the order of
the connections in the table is correct. If the help system still
does not open, troubleshoot the connection from the computer to the
help system. You might have issues with the proxy settings or firewalls.