Fixing proxy and firewall issues

If you use remote help to access product help content from a web-based information center through a proxy server, you must manually configure the proxy settings. If you are unsure if you use a proxy server and find that you can open the information center in an external browser, but not from your product, you might need to configure the proxy settings.

Before you begin

Collect this information about your proxy server:
  • The HTTP proxy or SSL proxy
  • The SOCKS proxy
  • Non-proxied hosts
  • Proxy authentication information

Procedure

Complete the steps in Configuring network connections.

What to do next

For additional information, see the Eclipse topic about Network Connection preferences.

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