Refer to the troubleshooting tips and information for help
bypassing issues that you might experience while you are configuring
the help content.
Viewing the log information
To troubleshoot issues with the Local Help Updater, you
can review the information stored in the log file.
Testing a help connection
If you are having problems with your help content,
such as missing content, test the connection to the help server.
Fixing proxy and firewall issues
If you use remote help to access product help
content from a web-based information center through a proxy server,
you must manually configure the proxy settings. If you are unsure
if you use a proxy server and find that you can open the information
center in an external browser, but not from your product, you might
need to configure the proxy settings.
Fixing Java virtual machine (JVM) issues in the help system
In the help system, if you receive errors that are related
to the Java virtual machine (JVM), such as Failed to
create the Java Virtual Machine, you can troubleshoot
those issues.