Use a central database or satellite development databases

In this third sample methodology, each change request is sent to a central Change Control Board (CCB) database. The CCB is a team that reviews and dispositions problems, issues, and change requests.

To send change requests to the CCB database, you can either:

All development work takes place in the satellite development databases. Thus, all tasks and associated configuration items reside in the appropriate development databases. When a child change request is completed or rejected, email is sent to the CCB. You can send notification email using an email trigger. The email message instructs the CCB to review the status and progress of the parent change request. The CCB cannot complete a parent change request until all the child change requests are in a terminal state (such as concluded).

Typically, only change requests are replicated back to the CCB database. The CCB does not typically see the breakdown of child change requests into its tasks, or view the breakdown of tasks to configuration items. Users can obtain such details from the relevant development databases.


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