Installation and migration troubleshooting checklist

This checklist presents various questions or tasks that help you to determine or eliminate possible problems that are preventing you from successfully installing this product or migrating from an earlier version.

Some of the items in this checklist are merely things you should ask yourself during your troubleshooting process and some are tips or links to information you might find useful.

Installation

Jot down which product and version number are you using. You will need this information if you end up calling your IBM Software Support

Review the installation guide

The installation guide can be accessed by using the installation launchpad (lauchpad.exe). You can also find it on the root of the first CD or under disk1/install.html of the electronic images
Are you installing from a CD or from an electronic image? There are different symptoms between the two types of installations and therefore different diagnostic tools are required: Does this installation work on another machine? Is the installation program you are attempting on a mapped network drive?

This might affect the installation. Put the installation files on local drive and see if this works. If this still does not work, then look at specific log messages.

Do you meet all the hardware and software requirements?

Consult the installation guide for this information. The installation guide can be accessed by using the installation launchpad (lauchpad.exe). You can also find it on the root of the first CD or under disk1/install.html of the electronic images.

Check the installation logs

When looking at the logs, if there are any java.io.exception errors when installing from a CD you might be having a hardware problem where your CD is not swapping fast enough to your local drive. Try copying the installation files to your local drive and then start the install program from there.

Are you trying to install with a CD copy? Check that this is not a problem with your license

Migration guides

Migrating your applications from a previous version of this product can be a complicated task. Consult the migration guide on how to migrate the specfic components of your applications. The migration guide can be accessed by using the launchpad. You can also find it on the CD under disk1/migrate.html

Related tasks
Introduction to troubleshooting
Contacting IBM Software Support

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