Installation and migration troubleshooting checklist
This checklist presents various questions or tasks that help you to
determine or eliminate possible problems that are preventing you from
successfully installing this product or migrating from an earlier
version.
Some of the items in this checklist are merely things you should ask
yourself during your troubleshooting process and some are tips or links
to information you might find useful.
Installation
Jot down which product and version number are you using. You will need
this information if you end up calling your IBM Software Support
Review the installation
guide
The
installation guide can be accessed by using the installation launchpad (lauchpad.exe). You can also
find it on the root of the first CD or under disk1/install.html of the electronic images
Are you installing from a CD or from an electronic image? There are different
symptoms between the two types of installations and therefore different
diagnostic tools are required:
If you are using an electronic image, verify that your files are organized in folders named disk1,
disk2, and disk3. These names are very important to the install program.
If you are having problems downloading the electronic image,
contact IBM Software Support.
Does this installation work on another machine?
If your CD does not work on another machine, contact your IBM sales
representative to replace your copy
If your electronic image does not work on another machine contact
IBM Software Support
Are you attempting a silent installation? If your script works on one
machine but not another, review your script as it probably needs to be updated
Is the installation program you are attempting on a mapped network drive?
This
might affect the installation. Put the installation files on local drive
and see if this works. If this still does not work, then look at specific
log messages.
Do you meet all the hardware and software requirements?
Consult
the installation guide for this information. The
installation guide can be accessed by using the installation launchpad (lauchpad.exe). You can also
find it on the root of the first CD or under disk1/install.html of the electronic images.
Check the installation logs
When
looking at the logs, if there are any java.io.exception errors when
installing from a CD you might be having a hardware problem where your
CD is not swapping fast enough to your local drive. Try copying the
installation files to your local drive and then start the install
program from there.
Are you trying to install with a CD copy?
Did you make this CD copy or is this an original CD from IBM
manufacturing? You will want to check that this is the latest version.
Try using the electronic download
If you
have made a copy of the CD installation files on your local drive, you
must create a temp folder called disk1, disk2, disk3 etc. These
names are very important to the install program. If you alter the
names, the install program will not work.
Check that this is not a problem with your license
Do you have previous version of this product installed? If yes,
uninstall the previous product. If you are still having a problem after
uninstalling previous versions you may have a licensing problem.
Note: Rational Application Developer was previously named WebSphere
Studio Application Developer
Migration guides
Migrating your applications from a previous version of this product can
be a complicated task. Consult the migration guide on how to migrate the
specfic components of your applications. The migration guide can be
accessed by using the launchpad. You can also find it on the CD under
disk1/migrate.html