Throughout the development lifecycle you should check the status
of Requests you submitted. When one or more of the Tasks associated with a
Request have been completed, review the work done and either accept or reject
it. Accepting the Request at this point moves it to the Completed state. Rejecting
the Request creates a completed Task for a project, which indicates that no
more work is to be done and users cannot associate Tasks with the Request.
- From the ClearQuest® client Navigator view, use a query
to find open Requests. For example, navigate to the folder
and double-click the Requestor query to run it. When
prompted, select Opened for the Request state and Completed for
the Task state. Select the project category and release that the query should
search.
The query returns your open Requests for which one or
more Tasks have been completed.
- Double-click each of the Tasks in the Tasks field
to open the Task record forms. Review the resolution descriptions. From the
Task record forms you can double-click activities in the Activities field
to open Activity record forms and review resolution details for each Activity.
- If you are satisfied with the work done for the request, click
the Change State icon on the request record form and
select Accept. If you are not satisfied with the work
done, select Reject, (or Unreproducible or WorksAsDesigned)
and update the Description field with an explanation
for your rejection. You can also open a Request directly and resolve
it as Accepted, Rejected, Unreproducible, and WorksAsDesigned.
You may also
withdraw a request at any time. Doing so does not necessarily stop all work
related to the Request; the Development lead might decide to continue working
on tasks.
You can run a query to retrieve completed Tasks that have
been rejected by the Triage administrator or Project manager (such as the Requests
Rejecting Task Solutions query in the folder).
- Click Apply.
You can ReOpen a Task that is in the Completed state and can change
the Project and reset field values. Comment records may need
to be updated if you reopen a Request.