Checking the Windows® license server

Determine whether one of the license daemons: lmgrd.exe, rational.exe or ibmratl.exe, is not working.
  1. Click Start > Programs > Rational® License Server > License Tools. This brings up lmtools, a FLEXlm utility that is a GUI version of the command line utility lmutil.
  2. In the Services/License Files tab, select Configuration using License File and enter the complete path (including drive letter) to the license file on the license server in the text box.
  3. Go to the Server Status tab. Select Display Everything and click Perform Status Inquiry.
    1. If the license server is started, you will see the following lines in the status output window:

      server_hostname: license server UP (MASTER) v_number

      Vendor daemon status (on server_hostname):

      rational: UP v_number

      The first line refers to the status of lmgrd.exe, the second line to the status of the vendor daemon.

      Because the IBM Rational license server software is started, the problem may be the network communication between client and server. See Checking the Windows network connection.

    2. If lmgrd.exe is started, but rational.exe or ibmratl.exe is not, the following lines are displayed in the status output window:

      server_hostname: license server UP (MASTER) v_number

      Vendor daemon status (on server_hostname):

      rational [or] ibmratl: The desired vendor daemon is down.

      Check the following:
      • The daemon vendor name was unexpectedly terminated and lmgrd has not yet restarted it. Select the Stop/Reread tab in the License Tools utility. Expand the Remote Server List and select rational. Click Reread License File.
      • The license file does not correctly specify the path to the vendor daemon in the line. For example: DAEMON rational [complete path to rational.exe or ibmratl.exe, including drive letter].
      • The version of lmgrd.exe may be incompatible with rational.exe or ibmratl.exe. You already have FLEXlm (lmgrd.exe) installed on the license server. Confirm that the date and size of the file install_directory\common\lmgrd.exe matches the lmgrd.exe found in the \common directory of the product installation CD.

    3. If both lmgrd.exe and the vendor daemon are not started, the resulting status output window will contain the lines:

      lmgrd is not running: Cannot connect to server

      FLEXlm error: -15.10.

      Check the following:
      • Review the setup and start instructions for the Rational license server.
      • There may be a phantom vendor daemon process started. This occurs when the lmgrd process is terminated unexpectedly. Press Ctrl-Alt-Del to bring up the Task Manager. On the Processes tab, look for rational.exe or ibmratl.exe and/or lmgrd.exe. Terminate these processes. Start the license server (see Starting the Windows license server) and check the Server Status in Rational License Server > License Tools. If the license server is still not started, and it is configured to start as a service, restart the computer twice.
      • The FLEXlm License Manager application may be out of date or corrupted.


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