After the triage team has accepted a request, start the process of
completing that request by creating a task that identifies the work required.
- From the ClearQuest® client Navigator view, navigate to
the folder and double-click the Triage query
to run it.
- Select a request from the Query Results grid.
- On the record form click the Utility toolbar
icon and select CreateTask. On the Task tab
enter or change values in at least the mandatory fields:
- Headline
- Owner
- Priority
- Description
- On the Project tab click Add next
to the Project field. Either enter a keyword and click Search or
click Browse and navigate to a query, such as FindALMProjects,
to run to return a list of projects. Select the project to be associated with
this task and click OK. Optionally, select the phase
in which the task is to be completed, and select the iteration within that
phase.
- If you want to identify any related requests, on the Related
Records tab click Add next to the Request field.
Either enter a keyword and click Search or click Browse and
navigate to a query to run to return a list of requests. Select the request
to be associated with this task and click OK.
- Click OK.