Configuring the ClearQuest Report Server for Crystal Reports

This topic explains how to configure the ClearQuest Report Server for Crystal Reports.
After installing the ClearQuest Report Server for Crystal Reports, you must update this Web component to include the required Crystal Reports Java Reporting Component (JRC) runtime support.
  1. Download the Crystal Reports JRC from the Business Objects Web site at http://www.businessobjects.com/ibmrational. The JRC is available to licensed IBM Rational ClearQuest users as a free download.
  2. On Windows, run the batch file configureJRC.bat to copy the Crystal Reports JRC to the Web application.
    1. Open a command prompt window and navigate to the directory where configureJRC.bat is installed:
      cd drive:\Program Files\IBM Rational\common\CM\profiles\cmprofile\installedApps\profile\RationalClearQuestWebReport.ear\CQWebReportModule.war
    2. Run the following command:
      configureJRC JRC-archive-path

    On the UNIX system and Linux, run the shell script configureJRC.sh to copy the Crystal Reports JRC to the Web application.

    1. Open a UNIX console window and navigate to the directory where configureJRC.sh is installed:
      cd /opt/rational/common/cmprofile/installedApps/dfltCell/RationalClearQUestWebREport.ear/CQWebReport.war
    2. Run the following command:
      ./configureJRC.sh JRC-archive-path
  3. Restart IBM WebSphere Application Server to activate the changes.

    On Windows:

    1. Click Start > Control Panel > Administrative Tools > Services.
    2. In the Services pane, right-click IBM WebSphere Application Server v6.1 - cmprofile and select Stop.
    3. After the service stops, restart it by right-clicking and selecting Start.

    On the UNIX system and Linux:

    1. From a UNIX console window, navigate to the following directory:
      cd /opt/rational/common/eWAS/bin
    2. Stop and restart the WebSphere Application Server. The following commands stop and start the default profile:
      ./stopServer.sh server1
      ./startServer.sh server1

    If you are using more than one profile in the WebSphere Application Server instance (for example, one for Rational ClearQuest Web and another for RequisitePro Web), you must also specify the profile on the command line. For example:

    ./stopServer.sh server1 -profileName cmprofile
    ./startServer.sh server1 -profileName cmprofile
  4. Verify that the Report Server for Crystal Reports is configured properly by opening a Web browser window and entering the following URL:

    http://localhost:12080/cqwebreport/CRInvoker

    The server is configured properly if you see this message:

    The report document has expired.

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