In your role as triage administrator or project manager, periodically
query for newly submitted requests and determine whether to accept or reject
them. For example:
- In the ClearQuest® client, navigate to the folder and double-click the Triage query
to run it.
- Select a request from the Query results grid and review the request
details.
- If you decide that your team should work on the request, click
the Utility icon on the request record form and select CreateTask to
create a task for the work to be done to complete the request. Alternatively,
you can create a task at a later time by clicking . From
within the task record form you can specify the request associated with the
task. If you decide that your team should not work on the request, click the Utility icon
and select RejectUnreproducible or RejectWorksAsDesigned.