Rational® ClearQuest® software
supports the following e-mail features:
- Automatic e-mail notification. E-mail messages can be sent to users or
user groups when a record meets criteria that you define. For example, a message
can be sent to the testing team whenever a defect is fixed. See Enabling automatic e-mail notification.
- Round-trip e-mail. You can combine e-mail notification with e-mail submission
to update records. For example, after receiving e-mail notification that a
new record was submitted, a user can respond with an e-mail message
that appends notes to the record in the database. See Using round-trip e-mail.
- E-mail notification action hook. You can add hook code that creates and
sends an e-mail message when a user completes an action. See Using an action hook to send e-mail.
- Submitting and modifying defects by e-mail. Users can submit and modify
records by e-mail without having to log in to the Rational ClearQuest database.
For more information, see the Administering Rational E-Mail Reader topic in
the Administering Rational ClearQuest online Help.