The Change Requests page enables you to view and work on change
requests.
The Change Requests page of Front Desk shows details and results for different
kinds of Rational ClearQuest queries. For example, if you double-click a query
in this window, the Query editor opens; if you run a report, the report is
displayed.
The Change Requests page has the following main parts. How they are displayed
varies depending on the type of Rational® ClearQuest® item
and data you are working with:
- Menus and toolbar
- Quick access to common Rational ClearQuest operations
- Change Requests Queries window
- Tool to work with queries and their result sets
- Chart window
- Viewer and query builder for charts
- Report window
- Viewer for reports
Change Requests Queries window
The
Change Requests Queries window enables you to create and edit queries. It
is displayed when you open either a change request or a chart item from the
Change Requests page:

The Change Requests
Queries window can have up to four pages:
- Result set
- Displays your query results according to parameters set in the Display
editor. You can scroll through a list of query records, search, perform state
transitions, and choose records to modify. For example, double-click an item
in the result set to open the record form, where you can modify the record.
- Query editor
- You define queries on the Query editor page. The Query editor has two
parts: the Query editor page and the Filter window.
Record fields are listed
in the Fields pane of the Query editor. Fields that are selected as filters
are listed in the Filters pane on the right.
There are two ways to select
query filters:
- Double-click the record to move it to the Filters pane.
- Drag a field from the Fields pane to the Filters pane.
When you select a filter, it becomes active and the Filter window
opens.
To define a filter, use the Query editor to select a field; then
use the Filter window to define the criteria for your search.
- Display editor
- After creating a query, use the Display editor to determine how the records
are displayed. You can add or delete fields from the display, and sort query
results by using the Sort and Sort Order options. You need to set up your
grid only once, but you can always return to the Display editor to change
it.
- SQL editor
- If enabled in your installation, the SQL editor allows you to view and
edit the SQL code that creates your query. If you choose to edit the SQL code
manually, you cannot use the other tabs to customize the display or edit the
query. You must have SQL editing privileges to edit SQL.
Important: When editing the SQL statement of a query that was not mastered
at your site, you must make sure that your database type is the same as the
original database type. For example, Sybase and Oracle databases may have
different SQL syntax rules. In such cases you can easily corrupt a query by
applying incorrect syntax.
Chart window
The Chart window
shows charts that you open from the Change Request Queries window, along with
the Query Builder. Use the Query Builder to create and edit queries for charts
just as you do with change requests. The Result set page
displays data points for the chart.
Report window
Because the Report
window uses Crystal Report functionality, it may look and behave somewhat
differently from other ClearQuest windows. The toolbar provides some viewing
and browsing options. You can export or print a report from this window.