When Rational® ClearQuest® users submit or modify records by e-mail, all schema rules apply, including required fields and legal values. For example, if a user specifies the Submit action, but fails to include all required fields for the Submit state, the E-Mail Reader returns the e-mail message with an error message.
When submitting or modifying Rational ClearQuest records in e-mail, you must use the following format. If the e-mail message does not adhere to this format, the submission fails and the message is deleted.
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The right brace (}) must be on a separate line from the multiline text it encloses.