Fixing proxy and firewall issues

If you use remote help to access help from a web-based information center through a proxy server, you must manually configure the proxy settings.

Before you begin

You must have this information about your proxy server. For more information, see the Eclipse topic on Network Connections Preferences.

Procedure

To configure your proxy settings in Eclipse:

  1. Click Window > Preferences.
  2. In the Preferences window, expand General, and click Network Connections.
  3. On the Network Connections page, follow the instructions and enter your proxy server information.
  4. Click OK.

What to do next

If these steps not resolve the issue and if you are using a firewall, try adding Eclipse.exe to the allowed list of programs in your firewall software, so that Eclipse can access the web.

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