Testing the remote help connection

If you are having problems with the help, such as missing content, you can test the connection to the help server.

About this task

Your product help system can retrieve content that is installed with the product and content from a remote server that runs an information center. The information center for your product has the most current help content and when your product is configured to retrieve content from a remote information center, the contents of the information center can be accessed by clicking Help > Help to open the help system.

Procedure

  1. In the help window, click File > Preferences.
  2. Click Help > Help Contents.
  3. Verify that the web address for your product information center is in the list of available information centers. If your information center is not listed, complete these steps:
    1. Click Add.
    2. In the Name field, type a name for the connection.
    3. In the Host field, specify the host name.
    4. In the Path field, specify the path to the help.
    5. Select the Use default port check box.
    6. Click OK.
  4. From the list, select the entry for your product information center.
  5. Click Test Connection. If the connection fails, verify that the Internet connection is working by browsing to the help information center for your product as specified in the Help content topic under Reference.

Feedback