Image description for ClearQuest help

The image includes boxes that represent states and arrows that represent actions.

The top of the image shows the Submitted state with arrows that represent the actions. The actions from the Submitted state are Open, Close, and Duplicate. In this example, from the Opened state, the one available action is Close, which changes the state of the record to Closed. A closed record can be reopened, in which case, the state changes from Closed to Opened. There is also a box labeled Duplicate that represents a duplicate record. The Duplicate state has arrows pointing to the Opened box and the Closed box.


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