If you have a problem with your IBM® software, search the available knowledge
bases to determine whether your problem is known, has a workaround, or if
it is already resolved and documented.
The following knowledge bases can provide information for your product:
- To access product information centers:
- Go to the IBM Publications Center at http://www.ibm.com/shop/publications/order .
- Select a country/region/language. Click Go.
- Click Information Centers and Libraries.
- From the list of information centers and libraries, click your
product name. The information center opens.
- To search the Rational knowledge base:
- Go to the IBM Rational Support Web site at http://www.ibm.com/software/rational/support and in the Rational support task navigator, click Search.
- Select your product.
- Enter your search terms.
- Clear any document types to limit your search results.
- Specify the sort criteria for the search results.
- Click Search.
- From the search results, click a document link to open it.
You can also search knowledge bases using IBM Support Assistant. For more information
about this tool, see Using IBM Support Assistant to search knowledge bases.