Basic configuration procedure for Rational E-Mail Reader.
Procedure
- Click .
- In the Run window, enter the path to the
E-mail Reader. For example, if C:\Program Files\Rational\Rational
ClearQuest is the default storage directory for files during
installation, enter this path:
C:\Program
Files\Rational\Rational ClearQuest\mailreader.exe
- Click OK.
The Rational® E-Mail
Reader window opens. The window consists of two pages:
- Database and Project Mailboxes
This
page lists the Rational ClearQuest® databases
and Rational RequisitePro® projects
that have e-mail accounts. Use this page to add the e-mail accounts
you created for new databases and projects; see Creating mailboxes
for the Rational E-mail
Reader.
- Service Information and Options
This
page includes additional options and status information for the Rational
E-Mail Reader.
- In the Database and Project Mailboxes page,
click Add to add the e-mail account.
- In the Choose E-Mail Handler window, select SMTP as
the e-mail protocol. Click Next.
- In the Select Mail Server window, specify
the SMTP server name for outgoing mail and the POP3 server name for
incoming mail. The server names must be the same. Click Next.
- In the Configure Mail Server Account window,
enter the information for the e-mail account for the Rational ClearQuest database;
include the POP3 e-mail address and the login. Do not grant other
users access to this account. Click Next.
- In the Configure Rational E-Mail
Handler window, select Rational ClearQuest and
click Configure.
- In the Configure Rational ClearQuest Database
- Step 1 window, enter a valid user name and password for the E-Mail
Reader to log in; inbound e-mail activity is traced to this account.
Then select the schema repository and user database names. Click Next.
The Rational E-Mail
Handler verifies the user account with the Rational ClearQuest database.
- In the Configure Rational ClearQuest Database
- Step 2 window, set the default actions for sending and replying
to an e-mail message. When you format the e-mail message, multiline
text fields such as the Description field must
be enclosed in curly braces ({ }).
Select
the Record Types, Default Actions,
and Default Field Names and click Finish.
- The Configure Rational E-Mail
Handler window displays the name of the connection and the user database.
Click Finish.
The Rational ClearQuest e-mail
account is listed in the Databases and Projects page of the Rational E-Mail
Reader.