To
modify how change requests are handled, you need to use the Designer to customize
the records and fields of a schema.
When you want to modify a schema, follow the procedure described
in Working with ClearQuest schemas.
This procedure includes checking out the schema, modifying it in the Designer
or by applying a package, validating the schema, testing the schema, checking
it in, and upgrading user databases.
Modifying the schema involves these tasks:
- Defining the record types. If you must support several change
management processes that follow different process models (such as working
on defects and managing new feature requests), you must create multiple record
types.
- Defining the fields that store the data for each record
type and the behavior of those fields.
- Defining the states in the state model for each record type.
- Defining the actions of each state model.
- Defining forms to add new records and work with existing
records.
- Adding hooks (scripts) to customize fields and to customize
actions.