Configuring the E-Mail Reader

Basic configuration procedure for Rational E-Mail Reader.

Procedure

  1. Click Start > Run.
  2. In the Run window, enter the path to the E-mail Reader. For example, if C:\Program Files\Rational\Rational ClearQuest is the default storage directory for files during installation, enter this path:

    C:\Program Files\Rational\Rational ClearQuest\mailreader.exe

  3. Click OK.

    The Rational® E-Mail Reader window opens. The window consists of two pages:

    • Database and Project Mailboxes

      This page lists the Rational ClearQuest® databases and Rational RequisitePro® projects that have e-mail accounts. Use this page to add the e-mail accounts you created for new databases and projects; see Creating mailboxes for the Rational E-mail Reader.

    • Service Information and Options

      This page includes additional options and status information for the Rational E-Mail Reader.

  4. In the Database and Project Mailboxes page, click Add to add the e-mail account.
  5. In the Choose E-Mail Handler window, select SMTP as the e-mail protocol. Click Next.
  6. In the Select Mail Server window, specify the SMTP server name for outgoing mail and the POP3 server name for incoming mail. The server names must be the same. Click Next.
  7. In the Configure Mail Server Account window, enter the information for the e-mail account for the Rational ClearQuest database; include the POP3 e-mail address and the login. Do not grant other users access to this account. Click Next.
  8. In the Configure Rational E-Mail Handler window, select Rational ClearQuest and click Configure.
  9. In the Configure Rational ClearQuest Database - Step 1 window, enter a valid user name and password for the E-Mail Reader to log in; inbound e-mail activity is traced to this account. Then select the schema repository and user database names. Click Next.

    The Rational E-Mail Handler verifies the user account with the Rational ClearQuest database.

  10. In the Configure Rational ClearQuest Database - Step 2 window, set the default actions for sending and replying to an e-mail message. When you format the e-mail message, multiline text fields such as the Description field must be enclosed in curly braces ({ }).

    Select the Record Types, Default Actions, and Default Field Names and click Finish.

  11. The Configure Rational E-Mail Handler window displays the name of the connection and the user database. Click Finish.

    The Rational ClearQuest e-mail account is listed in the Databases and Projects page of the Rational E-Mail Reader.


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