Formatting e-mail for submission

Users can submit or modify Rational ClearQuest records directly using correctly formatted email messages. This topic describes the required email format for submitting or modifying records.

When Rational® ClearQuest® users submit or modify records by e-mail, all schema rules apply, including required fields and legal values. For example, if a user specifies the Submit action, but fails to include all required fields for the Submit state, the E-Mail Reader returns the e-mail message with an error message.

When submitting or modifying Rational ClearQuest records in e-mail, you must use the following format. If the e-mail message does not adhere to this format, the submission fails and the message is deleted.

Subject:
<record type> <action> <record ID>
Body:
[<fieldname>:]< legal value>
[<fieldname>:]< legal value>
{[<multiline_fieldname>:] This is an example of a field value for a field whose data type is a multiline text field. It requires braces.

}

The right brace (}) must be on a separate line from the multiline text it encloses.


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