Follow these guidelines to format email messages so as to submit
or modify Rational ClearQuest records directly without using the ClearQuest
user interface directly.
Follow
these guidelines when submitting or modifying Rational® ClearQuest® records
by e-mail:
E-Mail format example
In this example,
the default action is Modify and the default field is Notes_Log. The Subject
line requires the record type and record ID, but the action name is optional
because of the defaults.
- Subject:
- RE: defect SAMPL00000017
- Body:
{Today we posted a fix pack for this problem on the company intranet. Please download the fix pack to solve your customer's problem.
}
Format example for submitting a new record
This
example e-mail message submits a defect record and fills in the specified
fields.
- Subject:
- defect submit
- Body:
Headline: inventory report is not running correctly
Severity: 1-Critical
Project: ClassicProject
Priority: 2-Give High Attention{Description: When running an inventory report, application crashes if more than 50 items are included in the report.
}
Format example for changing the state of
a record
- Subject:
- defect closed SAMPL00001234
- Body:
- {Note_Entry: Followed the steps outlined in the description,
and confirmed that the error no longer occurs.}Test Method: Manual
Format example that uses the default action
to modify a record
In this example, the administrator designed the
schema so that the Defect record type defines the default action as MODIFY,
and the default field as the Description field. These defaults are used when
no action is specified in the subject line. This message uses the MODIFY action
to update the SAMPL00000017 defect and appends the value in the Description
field.
- Subject:
- defect SAMPL00000017
- Body:
- {Have tried to reproduce the problem with the inventory
reports not allowing more than 50 items and it works just fine. Please try
again and provide more information.}