This section explains the procedures for configuring Rational® ClearQuest® Web
to use the SMTP mail transport protocol on Windows.
The procedure to configure e-mail options for SMTP on Windows varies depending
on whether your environment has a single Rational ClearQuest Server
or multiple servers. Use the appropriate procedure for your environment.
When using SMTP on Windows, all e-mail notification messages that Rational ClearQuest Web sends
have the From address of the user who set up the e-mail rules and a Reply
To address that corresponds to the SMTP Reply To address specified
on the E-Mail Options tab of the Site Administration
page.
Configuring SMTP in a single server
environment
To configure the SMTP protocol in a single Rational ClearQuest server
environment on Windows:
- Log in to the Rational ClearQuest Web
client. Your user account must be set up with the Super User privilege.
- Configure the E-mail Options tab of Site Administration:
- In the Mail Transport Type list, select SMTP.
- In the Sending E-mail Status list, select Active or Inactive.
- In the SMTP Host field, enter the name of your
SMTP server.
- In the Reply To field, enter the e-mail address
of a dedicated e-mail account that Rational ClearQuest Web
can use as the Reply To address in notification messages. In this example, SomeGenericReturnAddress@MyDomain.
Configuring SMTP in a multiple
server environment
If your environment includes multiple Rational ClearQuest servers
on Windows, you cannot configure them on the E-mail Options tab
of the Site Administration page. You must perform the following procedure
on each server computer:
- Edit your Windows Registry settings in the regedt32 editor..
To ensure that you configure the same settings on each server computer, create
a .reg file and import it into regedt32.
- Create this key:
HKEY_USERS\.DEFAULT\Software\Rational Software\Email\SendMail
- Create these values under the SendMail key:
- For SendActive, type one of these DWORD values: 1 for
active, 0 for inactive.
- For MailTransport, type the string value "SMTP".
- For SMTPHost, type a string value that corresponds to
the name of your SMTP server.
- For ReplyTo, type a string value that corresponds to
a dedicated e-mail account that can be used as the Reply To value
in notification messages, for example, SomeGenericReturnAddress@MyDomain.
- Restart the Rational ClearQuest Web
server.
Attention: If you change any of these Registry values on
one server computer in your configuration, you must make the same change on
the other computers.