Administering the E-Mail Reader

Overview of the E-Mail Reader

The Rational® E-Mail Reader converts the information in formatted e-mail messages to the form required for submission to a Rational ClearQuest® database and submits the information. Users can submit and modify records without using a Rational ClearQuest client.

In the current release, the Rational E-Mail Reader uses a Windows® service (Rational ClearQuest Mail Service) to perform these functions. You can start, stop, pause, and resume the execution of this service, configure startup and recovery options, and enable or disable its use.

The Rational E-Mail Reader is used for two IBM products: Rational ClearQuest and Rational RequisitePro®. During the configuration process, you must specify which product is using the E-Mail Reader.


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