Basic configuration procedure for Rational E-Mail Reader.
About this task
To configure the Rational® E-Mail
Reader:
- Click .
- In the Run window, enter the path to the E-mail
Reader. For example, if C:\Program Files\Rational\Rational ClearQuest is
the default storage directory for files during installation, enter this path:
C:\Program Files\Rational\Rational ClearQuest\mailreader.exe
- Click OK.
The Rational E-Mail Reader
window opens. The window consists of two pages:
- Database and Project Mailboxes
This page
lists the Rational ClearQuest® databases
and Rational RequisitePro® projects
that have e-mail accounts. Use this page to add the e-mail accounts you created
for new databases and projects; see Creating mailboxes for the Rational E-mail
Reader.
- Service Information and Options
This
page includes additional options and status information for the Rational E-Mail
Reader.
- In the Database and Project Mailboxes page, click Add to
add the e-mail account.
- In the Choose E-Mail Handler window, select SMTP as
the e-mail protocol. Click Next.
- In the Select Mail Server window, specify the SMTP
server name for outgoing mail and the POP3 server name for incoming mail.
The server names must be the same. Click Next.
- In the Configure Mail Server Account window, enter
the information for the e-mail account for the Rational ClearQuest database;
include the POP3 e-mail address and the login. Do not grant other users access
to this account. Click Next.
- In the Configure Rational E-Mail
Handler window, select Rational ClearQuest and
click Configure.
- In the Configure Rational ClearQuest Database
- Step 1 window, enter a valid user name and password for the E-Mail Reader
to log in; inbound e-mail activity is traced to this account. Then select
the schema repository and user database names. Click Next.
The Rational E-Mail
Handler verifies the user account with the Rational ClearQuest database.
- In the Configure Rational ClearQuest Database
- Step 2 window, set the default actions for sending and replying to an e-mail
message. When you format the e-mail message, multiline text fields such as
the Description field must be enclosed in curly braces
({ }).
Select the Record
Types, Default Actions, and Default
Field Names and click Finish.
- The Configure Rational E-Mail
Handler window displays the name of the connection and the user database.
Click Finish.
The Rational ClearQuest e-mail
account is listed in the Databases and Projects page of the Rational E-Mail
Reader.