Setting up, managing, and working in a change-request environment
involves three roles: users, administrators, and schema developers.
User role
After the administrator and the schema developer set up the change-request
environment, users can create and work with change requests.
Administrator role
Administrators are typically responsible for installing the software,
creating a release area, creating and managing schema repositories and user
databases, configuring user authentication, managing user accounts, and setting
up the appropriate client for users.
Schema developer role
Schema developers are responsible for designing and planning the
change-request process and for creating the schema to implement that process.