View the state transition matrix for a record type

In this exercise, you display the state transition matrix for the Defect record type. The state transition matrix shows the states in the state transition model for a record type and the actions that users take to move, or transition, the record from one state to another.

  1. In the Designer workspace, expand the Record Types folder, the Defect folder, and the States and Actions folder.
  2. Double-click State Transition Matrix. The state transition matrix opens. Leave this matrix open for the exercises that follow this one.

The matrix shows the source states of the record type as columns and the destination states as rows. The action to move from a source state to a destination state is shown in the intersecting cell for those two states. For example, an Assign action moves a defect from the Submitted state to the Assigned state.

A cell that does not have an action indicates that you cannot transition from the source state to the destination state represented by that cell.

You can have only one action that transitions from a given source state to a given destination state.


Feedback