Triage

The Triage role can be filled by engineering, product, project, test, and documentation managers.

The Triage role is responsible for evaluating requests, and creating tasks for further action. Engineering, product and project managers identify release targets. Test managers determine testing efforts needed on release targets. Documentation managers identify documentation changes needed. Technical Support managers provide Support perspective for issues.

The responsibilities of the Triage role are to triage Requests and to address the issues by creating Task records.

The Triage role:
The Triage role may also:
Possible approved actions for the Triage role include the following actions:

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