You can use IBM® Support Assistant to open a new service request.
The advantage of using the Support Assistant is that you can make use of its
automated data collection feature to gather problem data to send along with
the service request.
For information about downloading, installing, and configuring IBM Support
Assistant, see Downloading and configuring IBM Support Assistant.
To open an
online service request, you must:
- Have a distributed software maintenance or services contract.
- Be a registered user on the IBM Software Support site. For details about
registering, see Registering on the IBM Software Support Web site.
- Be listed as an authorized caller in the service request tool.