Your team can use e-mail notification with e-mail submission to
update records. This process is called round-trip e-mail.
To
use round-trip e-mail, you must specify the same e-mail address when you configure
the Rational E-mail Reader that you specify for the From Address on
the Display Fields tab of the Submit e-mail Rule window.
See Creating e-mail rules and Configuring the Rational E-mail Reader.
The following example shows how you can use round-trip e-mail:
- A user submits a record by e-mail, using the required message
format. The defect ID number PROD0000137 is assigned to this request.
- An e-mail rule that you established sends a message that
notifies the lead engineer of this defect. (See Creating
e-mail rules.)
- The lead engineer receives the e-mail message with the
subject line "PROD0000137" and replies, including remarks in the description
field.
- The E-mail Reader processes the message and submits the
modified record to the Rational ClearQuest database.