It is possible to configure the case, service plan, and social enterprise folder types that appear in the CCV. For each type, the CCV administrator can choose to display all or else select the specific types that are supported. For example, the CCV administrator can choose to select the specific case types supported for product delivery cases. If the benefit sample product delivery case type is no longer supported, then cases of that type will not displayed in the client's CCV.
The following sections describe the application properties for configuring the information displayed based on types: Application Properties for Product Delivery Case Types, Application Properties for Integrated Case Types, Application Properties for Service Plan Types, Application Properties for Social Enterprise Folder Types.