Statuses are used to track the lifecyle of cases, service plans, and social enterprise folders. Similar to the configuration settings based on type, a CCV administrator can choose to display all cases, service plans, and social enterprise folders with any status or else the CCV administrator can define the statuses that are supported. Only those cases, service plans, and social enterprise folders that are in the configured statuses will appear in the CCV. For example, if the 'closed' status is no longer supported for social enterprise folders, then closed cased would not be displayed in the client's CCV.
The following sections describe the application properties for configuring the information displayed based on statuses: Application Properties for Product Delivery Case Statuses, Application Properties for Integrated Case Statuses, Application Properties for Service Plan Statuses, Application Properties for Social Enterprise Folder Statuses.