Define a Decision Matrix

The decision matrix is the mechanism by which the assessment results are calculated. The organization should consider the following when configuring a decision matrix for assessments:

• Will the decision matrix use scoring? If scoring is used, each answer in the matrix is assigned a score. The decision on whether to use scoring is based on the organization's requirements for the assessment. Many organizations have a requirement to score the answers given by clients in an assessment, however Outcome Management also supports assessments that do not require scoring.
• What are the outcomes that the decision matrix will produce?
  • If scoring is used, the outcomes are mapped to the assessment factors, which are defined later on in the process. When an assessment is run, the combination of the outcome and the score are used to determine the factor and classification. If scoring is used, the organization has the option to graph the results by score or by classification.
  • If scoring is not used, the outcomes must be specified at a lower level of granularity and mapped to the corresponding factor classification. When an assessment is run, the outcome produced determines the factor and classification. If scoring is not used, the only option for graphing the results is to graph by classification.
• If scoring is used, is there a requirement to calculate a cumulative score across multiple questions or can the factor classification be determined from a single score? Cumulative scoring is used where more than one question must be asked to determine the factor classification.

The following tables show examples of a simple decision matrix with and without scoring: