The following list describes the chapters within this guide:
- Online Screening
- Online screening allows a citizen to determine if they are potentially eligible for one or more programs provided by the organization. This chapter outlines how to configure a screening and associated programs.
- Online Application
- Universal Access allows a citizen to apply for programs from the Universal Access portal. This chapter outlines how to configure an online application and associated programs.
- Citizen Account
- The Citizen Account is a facility within Universal Access that allows the citizen to login to a secure area where they can screen for programs, apply for programs and receive other information relevant to them. This chapter outlines how to configure the Citizen Account.
- Life Events
- A life event is a significant event that occurs in a citizen's life which may result in a series of interactions between the citizen and the agency. This chapter outlines how to configure a life event.