The following is a summary of the main concepts covered in this guide:
- CCI provides a means for the worker to carry out functions
required as part of the intake process in a cohesive and usable
manner.
- CCI uses a 'No Wrong Door' approach that provides clients with a
universal gateway to community services and government programs. It
enables clients to approach the agency with the need they need to
address, rather than a preconceived idea of the programs or services
they think they should receive.
- CCI facilitates the case worker's day to day work by allowing
them to quickly search for a client and register them in the
system.
- Workers can use triage to quickly identify community services
close to the client's home and also easily identify government
programs which meet their needs.
- Workers can screen clients to determine their potential
eligibility for government programs.
- Workers can submit applications for programs on behalf of the
clients.
- Changes in client circumstances can be easily reported using
life events, thereby quickly determining whether existing benefits are
affected.
- Workers can refer the client to community service providers
and/or external agencies who may be able to help the client meet their
basic needs.
- CCI provides an infrastructure for agencies to implement their
own eligibility and advisor rules and a configurable set of intake
functions that can be tailored to meet its requirements.