In order to file a claim for benefits for most needs-based programs, a client must submit an application, providing required information on personal details, income, expenses, employment, education etc. This information becomes evidence and is used to determine eligibility for programs.
When an application is submitted, there are a number of processing steps which are carried out either manually by the worker, or automatically by the system, depending on the agency and the program. The intake worker and the eligibility worker are both involved in this process. Depending on the organizational structure in the agency, an intake worker typically is responsible for gathering and validating all of the data on the application. Once the application is complete, it is passed on to the eligibility worker for determination and authorization of benefits.