The deadline for implementing a decision determines the period within which appeal decisions must be implemented. This time period starts when an appeal request is received by the organization. Once an appeal decision has been approved, the decision for the appeal case must then be implemented.
When a request for an appeal is added to an appeal case, the system automatically calculates an implementation deadline date for each related case. This implementation date is calculated by adding the appeal receipt date to the time required to reach and implement a decision.
On approval of the decisions, an implementation deadline task is created for each appealed item and assigned to its owner.
If a decision is not implemented by the deadline, the task is escalated for further action. This includes raising the task priority and reassigning the task to the case supervisor or the owner's manager.
The time required to make and implement a decision for the appealed item is determined using the following time constraints which are set up on the underlying application, product or issue appeal process for the case being appealed: