An appeal relationship is a link between an application program denial, product delivery case or issue case whose decision is being appealed and an appeal case. The system automatically creates appeal case relationships. Where multiple denied program applications are selected for an appeal, an appeal relationship is created for each.
For example, if a hearing case appeal is created to appeal a product delivery or issue case, the system creates a case relationship between the hearing appeal case and the product delivery case or issue. If an appeal is created to appeal Unemployment and Child Care benefit programs which have been denied within an intake application, the system creates a case relationship between each denied program and also links the new appeal case.