One appeal case can address multiple decisions required on the program applications, product deliveries and/or issue cases under appeal. As previously described, a number of denied program applications, product delivery cases or issue cases can be associated with an appeal and each can belong to a different participant. For example, multiple participants can have the same issue with an employer. Several participants may request an appeal if they are refused benefits based on discrepancies between the evidence they provided and the evidence given by their employer. In this situation, the organization may wish to consider any issues that are similar in nature as part of the one appeal case.
Furthermore, a participant can appeal several of his or her denied program applications, product delivery case or issue case decisions at once. For example, if the organization denies a participant unemployment benefit on one case and reduces the participant's childcare allowance on another case, the participant can have both case decisions considered as part of one appeal case.
The decision to combine multiple appeals into a single hearing is made at the discretion of the organization. If multiple program applications, product delivery cases or issue cases have been considered at the hearing, a resolution is entered for each and an overall decision is deduced based on the resolutions.
When appealing multiple items within a single appeal, the system checks the appeal process configuration for each application, product or issue linked to the appeal. Multiple decisions can be considered at hearings that share the same appeals process configuration.