This chapter provides an overview of case calendar reviews and referrals. Both can be scheduled from a case calendar. Reviews are examinations of a case by another user. Referrals are used to refer a case participant to an outside service supplier. Appeals are used when disputing a certain aspect of a benefit being provided within a product delivery case, for example, if a service provider provides an unsatisfactory service to a client.
For more information on case reviews, referrals, and appeals please consult the Integrated Case Management Guide.