An audit plan manages the details of the case audit process from its initial inception through to completion. When creating an audit plan the audit coordinator must specify what type of case will be audited, for example, child services investigation cases. The types of cases available for audit must be configured within the administration application before an audit plan may be created.
Along with identifying the type of case that will be audited, the purpose for the audit such as for a quality assurance review, the priority, the areas of focus, and the level of user involvement are also specified. The level of user involvement determines the level of interaction that the case owner and supervisor will have with the audit being conducted on their case.
Before auditors can be assigned cases to audit, the audit plan must be scheduled and a random list of cases generated for the audit plan. Alternatively, the audit coordinator can manually add cases to an audit plan if the type of case has been configured to allow this in the administration application. The audit coordinator then assigns the cases identified for audit so that auditors may begin the process of conducting an audit.