The purpose of this guide is to define case audits and provide a high level overview of case audit processing. After reading this guide, the reader should have a basic understanding of how cases audits are used to monitor the delivery of the organization's benefits and services, and the processing that is involved in carrying out the case audits.
In order to best understand these concepts, the guide should be read in full. The guide is not intended to be used as a training or user guide.