Contact Family

Upon receipt and acceptance of the intake for investigation, the investigator will attempt to locate and contact the alleged victims, the parents or guardians, any collaterals identified and (if appropriate) the alleged maltreater. The investigation worker uses contact management to log contacts. Based on agency policy, investigators are required to make face-to-face contacts with participants such as the alleged victim within certain timeframes. Maintaining contact logs involves documenting details of interactions such as those of the following nature:

• For a CPS investigation, individual interviews of the alleged maltreater, alleged victim(s), or investigation participants by the investigation worker;

• For an FS investigation, one on one interviews of the individual family members by the investigation worker;

• Interviews by the investigation worker of collaterals; and

• Schedules conferences.

See section on Contact Management for more information.