Child welfare agencies are required to respond to concerns about child abuse and neglect. The intake process involves receiving and screening reports of possible harm to determine if intervention is necessary. Information captured at intake includes a narrative description of what happened to the child, injuries or harm brought to the child, information about the child, parent or caregivers, potential witnesses or collateral contacts, current location and safety of the child. Often times, a family may be struggling with additional issues, such as housing, employment, domestic violence, or emotional problems that cause additional stress. These factors can impact the family's ability to provide a safe and stable environment for children. Ensuring the safety and well-being of children and families is the core mission of child welfare agencies globally. Child welfare agencies must provide accessible and reliable means for the public to report allegations of abuse. Intake workers must record information promptly and accurately. The intake information may be reported by persons with concerns regarding the welfare of the child and by persons who have knowledge of, and concerns regarding, the situation. Reporters may include professionals who work directly with the family or child, such as teachers or doctors, or others such as family members, friends or neighbors.