Jennifer is new to the community. She is looking for child care for her 6 month baby. She calls intake worker, Joe Hall, for information about how to find a child care provider. Joe refers her to the child care licensing agency that assists families in finding providers who are licensed and fit the needs of the family. Joe gets Jennifer's email address and submits an electronic referral to the child care agency. This includes the child care agency's phone number, website address, physical address and general information about their referral services. Joe records the intake type as an Information & Referral (I & R) intake and completes the intake.