The following is a summary of the main concepts covered in this guide:
- Communications are exchanges of information between the
organization and participants. These exchanges can be in many
different formats, e.g., phone calls, fax, e-mail, etc.
- The categories of communications are recorded, email, pro forma,
and Microsoft Word.
- Communications can be incoming (received by the organization) or
outgoing (issued by the organization).
- All communications have a correspondent and relate to a case or
participant.
- Pro forma and Microsoft Word communications are created from
templates.
- Pro forma templates are XSL stylesheets; Microsoft Word templates are
Microsoft Word documents.