The purpose of this guide is to provide a high-level overview of managing the communications between the organization and all outside parties.
Communications can include phone calls, emails, and letters. Communications can be free-form or based on templates. Additional communication features include the management of both incoming and outgoing communications, as well as support for displaying lists of communications that relate to cases or participants.
After reading this guide, the reader should have a basic understanding of the different communications that can be issued to correspondents. The reader should also understand the concepts of using templates to create communications.
In order to best understand these concepts, the guide should be read in full. The guide is not intended to be used as a training or user guide.