The application provides an initial case ownership strategy that can be overridden by the organization as required. An organization can override the default case ownership strategy as required depending upon its requirements to assign case ownership to any user, organization unit, position, or work queue. An administrator can also define a case ownership strategy on a case-by-case basis using workflow.
A Case Ownership Strategy setting is provided that allows an administrator to define a case ownership strategy for cases based on a particular type using workflow. If an ownership strategy is defined for a case type, this setting defines how the initial case owner for the case should be determined. For example, an administrator may specify that a particular type of integrated case be assigned to a specific work queue
For information on assigning case ownership to users and organization groups, see the Cúram Organization Administration Guide.
For further information on the default case ownership strategy provided by the application and configuring case ownership, see the Cúram Integrated Case Management Configuration Guide.