Integrated cases and product delivery cases are based on case types. Integrated cases are based on integrated case types. Product delivery cases are based on product case types.
This section provides an overview of the configuration information that is common to integrated cases and product to case types. This includes defining a name for each case type, configuring a case home page for each case type, and important date settings.
Additionally a setting is provided that allows the agency to create associations between related types of case. For example, the agency may wish to group a number of related products. To meet potential translation needs of clients, a setting is also provided that enables agencies to determine whether a client's translation requirements are evaluated automatically by the system.
Important case display settings are also provided which determine where case information for the case type is displayed in the application. Agencies can use these settings to control where cases based on the case type are displayed as required.
For detailed information on the individual settings described above, see the Cúram Integrated Case Management Configuration Guide.