The application provides a strategy that is used by the system to determine the means by which notification letters are issued to providers and clients. The strategy works in conjunction with any communication exceptions and preferred communications recorded for the provider and/or client during registration.
If hard copy and email are communication exceptions, the client and provider cannot be automatically notified. If a provider or client does not have any communication exceptions, the means by which the system sends the notification letter depends on the client and/or provider's preferred communication method.
If email is the preferred communication method and an email address is recorded for the client and provider, the letters are attached to emails and sent. If an email address is not recorded, or hard copy is the preferred communication method, the system sends the letter to a printer for posting. The default printer that is specified for a user in administration is used as the target printer. For information on user administration, see the Cúram Organization Administration Guide. Note that if there are multiple clients on the referral, each client will receive a notification.
If no preferred communication is specified for the provider and client and both address and email details exist, the application provides two system administration properties that allow agencies to specify whether the client and provider letters should be sent either by email or sent to a printer for posting.